Privacy Policy

Introduction

Welcome to pk222. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect from you when you use our platform, how we use that information, and what rights you have in relation to it.

This policy applies to all users of pk222, including players registered from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other parts of Bangladesh. By registering an account and using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

pk222 takes your privacy seriously. We do not sell your personal data to third parties, and we employ industry-standard security measures to keep your information safe at all times. If you have any questions about this policy, please contact our support team at [email protected].

Information We Collect

When you use pk222, we collect several categories of personal information to deliver a safe, reliable, and personalised gaming experience. The types of data we may collect include:

• Identity information: full name, date of birth, and a copy of a government-issued ID for age and identity verification purposes.
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: deposit and withdrawal transaction records linked to your bKash, Nagad, Rocket, Upay, or bank account details (card numbers are never stored in full).
• Technical data: IP address, device type, operating system, browser type, session timestamps, and approximate geolocation data.
• Gameplay data: betting history, game preferences, wagering patterns, bonus utilisation, and account activity logs.

We collect this information directly from you when you register, make a deposit or withdrawal, contact support, or participate in promotions. Some technical data is collected automatically through cookies and tracking technologies described below.

How We Use Your Information

pk222 uses your personal information only for legitimate, clearly defined purposes. Specifically, we use your data to:

• Create, manage, and verify your pk222 account, including age verification to confirm you are 21 years or older as required by our platform policy.
• Process deposits and withdrawals securely via supported payment methods including bKash, Nagad, and Rocket.
• Provide customer support, respond to queries, and resolve account or payment disputes in a timely manner.
• Prevent and detect fraud, money laundering, underage gambling, and other prohibited activities on the platform.
• Personalise your gaming experience, including displaying relevant game recommendations, promotions, and bonus offers.
• Send important service communications, account alerts, promotional notifications (where you have opted in), and responsible gaming reminders.

Cookies and Tracking Technologies

pk222 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, maintain your login session, and analyse how you interact with our site.

We use the following types of cookies: essential cookies (required for the site to function correctly), preference cookies (to remember your language and display settings), analytics cookies (to understand user behaviour and improve our services), and marketing cookies (to present relevant offers — only used where you have consented).

You may control or disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on pk222. Continued use of the platform after updating your browser cookie settings will be treated as acceptance of those settings.

Data Sharing and Disclosure

pk222 does not sell, rent, or trade your personal information. We may share your data only in the following limited and necessary circumstances:

• Service providers: Trusted third-party vendors who assist us with payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud detection, analytics, and technical infrastructure — all bound by strict confidentiality agreements.
• Legal obligations: If required by applicable law, court order, or regulatory authority, we may be obligated to disclose your information. We will always limit such disclosure to what is strictly required.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of pk222's assets, your data may be transferred to the relevant successor entity, subject to this Privacy Policy continuing to apply.
• Protection of rights: We may disclose information to protect the rights, property, or safety of pk222, its users, or the public — for example, to enforce our Terms & Conditions or investigate suspected fraud.

We require all third parties with whom we share data to respect the security of your personal information and to treat it in accordance with applicable law. They are not permitted to use your personal data for their own marketing purposes.

Data Security

Protecting your personal information is our priority. pk222 implements a range of technical and organisational security measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage with access controls, regular security audits, and strict internal data handling procedures.

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. If you have reason to believe that your account has been compromised, please contact our support team immediately at [email protected] so we can take swift action to protect your account.

Your Rights

As a pk222 user, you have the following rights with respect to your personal data. You may exercise any of these rights at any time by contacting us at [email protected]:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete personal information we hold about you.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that some data must be retained for legal, regulatory, or fraud-prevention reasons.
• Right to restrict processing: You may ask us to pause processing of your personal data in certain situations, for example while a dispute is being investigated.
• Right to object to marketing: You may opt out of receiving promotional communications from pk222 at any time by contacting support or updating your account notification settings.

We will respond to all valid rights requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect the security of your account.

Payment Data and Financial Information

All financial transactions on pk222, including deposits via bKash, Nagad, Rocket, and Upay, are handled through secure, encrypted payment channels. We do not store your full payment card numbers or mobile banking PINs on our servers. Only transaction reference IDs and the last few digits of a payment account number (where applicable) may be retained for dispute resolution and audit purposes.

Our payment partners are required to comply with applicable financial data security standards. If you notice any unauthorised transaction on your account, report it to us at [email protected] immediately. pk222 is not liable for losses arising from you sharing your account credentials or payment details with third parties.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for which it was collected.

When your data is no longer required for any of the above purposes, we will securely delete or anonymise it. You may request early deletion of your account data (subject to legal retention obligations) by contacting [email protected].

Children and Underage Users

pk222 is strictly an adult platform. Our services are only available to individuals who are 21 years of age or older. We do not knowingly collect, solicit, or process personal data from anyone under the age of 21. If we discover that a minor has registered an account or provided us with personal information, we will immediately suspend that account, delete all associated data, and take steps to prevent future access. If you believe a minor has created an account on pk222, please notify us at [email protected] without delay.

Changes to This Privacy Policy

pk222 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of pk222 following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our dedicated support team. We are committed to addressing your privacy concerns promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our support team is available 24/7 and typically responds within one business day.